User matching with MyLogin Device

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MyLogin enables you to use a range of different user providers to provision your user accounts. You can choose from your MIS (via your Wonde connection), Google or Microsoft. You can also use a combination of user providers, meaning you can take advantage of the MIS data (such as class information); and/or if you use a combination of Google and Microsoft, you can use MyLogin as a single credential for both providers. 

If you use MyLogin with multiple providers, you will always have a 'default' provider. This is usually the first provider you connect with; and if you launch MyLogin from Wonde, it will always be the MIS/Wonde.

MyLogin will keep your users in sync with your default user provider (in this example the MIS via the Wonde connection). So, if users are removed or created in your default provider, this will be reflected in your MyLogin users. You can change your default provider if you choose to. 

Once you have added further providers, you then need to match your users from your default provider to your additional provider(s). This will let MyLogin know that it is the same person, and so they can use MyLogin to access the secondary providers as well.

How to match users

  1. Navigate to Users > User Matching.
  2. On the left you, will see the new users sync from your default user provider. MyLogin will suggest a link to a user from your secondary provider, if there is a suitable one available. MyLogin will categorise these suggestions as Strong, Medium or Weak.

  3. You can accept these suggestions one at a time by person by clicking on the 3 dots and selecting 'Link suggested user' 
    Screenshot 2024-03-12 at 14.40.57.png

  4. Alternatively, you can approve these suggestions in bulk. We would recommend filtering initially to strong matches. Suggestions are classed as 'Strong' if the First Name, Last Name and Email Address all match. Note: if you are connecting two additional providers (for example Google and Microsoft), a strong match in either provider will show in the filtered list. 
    • For strong matches, there is a very high chance these matches will be good. However, we recommend still checking you are happy with the match; and if not, you can choose to ignore the suggestion.
        Screenshot 2024-03-12 at 14.53.19.png
    • Work through the list, ignoring any suggestions that you don't feel are correct. Once you have ignored these suggestions, you can accept the remaining suggestions in bulk. Click Select All.

      Screenshot 2024-03-12 at 15.01.19.png

    • Then Accept Suggestions for.. and the appropriate user provider e.g. Microsoft.
      Screenshot 2024-03-12 at 15.01.30.png

  5. Once you have resolved the Strong matches, work through the Medium and Weak matches using the same process, checking the matches are appropriate as you move down the scale.

  6. Once you have resolved all your suggestions, you can look at matching any remaining users manually as in step 3. If you cannot find a suitable user to match to, it usually means the user does not exist in your additional provider. Please check they exist in Google or Microsoft in the appropriate Organisational Unit or domain. 
    • If you need to add users to one of your additional providers, please make sure you manually kick-off a sync to pull those users through to MyLogin. You can do this in Settings > User Provider > Google/Microsoft/Wonde.

      Screenshot 2024-03-12 at 15.10.51.png

Changing default providers 

If you choose to, you can change your default provider. This means your users will be generated from your new default provider, and that MyLogin will stay in sync with this default provider in the future. Please note that any unmatched users in your previous default provider will lose their credentials when you change default providers. For this reason, we strongly recommend you match any users BEFORE changing your default provider. This means they'll be able to retain their credentials, and if you are using MyLogin SSO, should retain the ability to log in to their apps.


How to change default provider

  1. As above, we recommend that you ensure you match all users in your default provider (if possible) before changing your default provider.

  2. Navigate to Settings > User Provider.

    Screenshot 2024-03-13 at 09.29.11.png

  3. In any of your Providers select Manage Connection.

     Screenshot 2024-03-13 at 09.29.11 copy.png

  4. Select Edit Default Provider.

    Screenshot 2024-03-13 at 10.19.27.png
  5. Select your new default provider from the drop down list.

    Screenshot 2024-03-13 at 10.23.24.png
  6. You will get a message in your notifications once the change is complete.|

    Screenshot 2024-03-13 at 10.20.48.png


What if I have linked the wrong people together?

If you think you have incorrectly matched users, it's easy to unmatch them.

  1. Simply filter to 'Matched' users.

    Screenshot 2024-03-12 at 15.14.18.png
  2. Search for the incorrectly linked user.

    Screenshot 2024-03-12 at 15.14.55.png
  3. And click the 3 dots and select 'unlink user'

    Screenshot 2024-03-12 at 15.13.14.png

What if a user exists in one provider but not another? 

In order to use MyLogin, a user must exist in your default provider. If they exist in your default provider but not in your secondary provider(s), they will only be able to use MyLogin in relation to the default provider. For example, if Google is your default provider, they will be only able to use MyLogin Device to access their configured Workspace/Chrome OS devices and accounts; if Wonde is the default provider, they will only be able to log into MyLogin and nothing else; and if Microsoft is the default provider, they will be only able to use MyLogin Device to access their Microsoft 365/Windows 11 devices and accounts.

If they exist in one of your additional providers but not your default provider, you will not be able to link them to a MyLogin user as one does not exist and therefore they cannot use MyLogin. You can either archive that user so it is not offered as a link option anymore; or if you want them to be able to use MyLogin, you would need to add them to your default provider and then link them.

See the diagram below for more information.

Mylogin user linking colour 1.png


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